Dokobit by Signicat provides SaaS solutions for electronic authentication, signing, sealing, and validation processes for businesses and the public sector. In 2021, Dokobit joined forces with Signicat, which facilitated the expansion of cross-border e-document signing operations and eIDAS services. 

Signicat is a pan-European digital identity company that makes it easy and safe for organisations to know who they are interacting with online. Using our proprietary technology, we help companies and public organisations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence.

About the Role  

Do you have a passion for helping people and solving problems? We are looking for a Customer Support Specialist to join our team and ensure our customers enjoy a seamless and outstanding experience with our services.

This is a technical support role, and an exciting opportunity to be a part of multimarket, distributed team across Europe, working closely with teammates in Norway and other key markets.

As this is a hybrid position, you'll need to be based in Vilnius, Lithuania, with the flexibility to work from our offices there. The right to live and work in the EU is required.

What you will do: 

• Deliver Exceptional Support: Provide prompt and professional assistance via our ticketing system—and by phone—to our B2B customers and partners.

• Manage Requests Efficiently: Log, validate, and categorize new support requests while ensuring timely escalation and resolution of complex issues.

• Troubleshoot and Resolve: Investigate and diagnose general issues, applying strong problem-solving skills to deliver effective solutions.

• Collaborate Internally: Work closely with various internal teams to address customer needs and continuously improve our service offerings.

• Maintain Documentation: Create and update clear documentation for both customers and internal processes.

• Grow and Represent: Participate in ongoing training opportunities and represent our company with professionalism in every interaction.

• Adhere to Policies: Uphold company guidelines and policies in all work activities.
  

What we are looking for:  

• Experience: Minimum of 1 year in customer support or a related role. 

• Detail-Oriented: Exceptional attention to detail and accuracy. 

• Communication: Excellent written and verbal communication skills in English. 

• Problem-Solving: Strong analytical abilities to troubleshoot and resolve issues effectively. 

• Customer Focus: A genuine commitment to delivering support that adds value to our customers. 

• Customer-Oriented: Passionate about helping people and ensuring their success. 

• Continuous Learner: Always eager to expand your knowledge and skills. 

• Team Player: Collaborative, supportive, and ready to contribute to a positive work environment. 

• Passionate: Enthusiastic about technology and its potential to transform digital interactions. 

• Receptive to Feedback: Open to learning and improvement through constructive feedback. 
  

What we consider as a plus: 

• Tech Background: Previous experience working in a tech company.

• Technical Acumen: Ability to understand and troubleshoot technical problems.

• Help-Desk Expertise: Familiarity with help-desk systems.

• Language: Written and verbal communication skills in Dutch. This would be greatly appreciated by our customers in the Netherlands.
  

What we offer: 

• Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market 

• Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model 

• Work-life balance - enjoy extra paid days off during the summer and Christmas season annually. Also, we will celebrate your work anniversaries with additional days off to recognise and reward your milestones 

• Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app 

• Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths and internal mentorship opportunities 

• Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning 

• Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about 

• Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country 

• Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together 

• Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss 

• Modern workplace - our contemporary yet homey office in Vilnius offers a pet-friendly environment and features an outdoor terrace situated in the vibrant district of Paupys 

Salary 

2300-2750 €/month gross. We’re open to discussing a competitive salary based on your skills, experience, and competencies.