Developer Support Engineer
Be a part of our journey to build a trusted digital world!
Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals – from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.
Signicat is a trusted partner of governments, financial institutions, and businesses across all scales, such as DNB, Compensa Vienna Insurance, Telia, Volvo, and many more.
With more than 450 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, signicats are driven by an impactful mission - to build technology for people to trust each other in a digital world.
About the role
The Developer Support Engineer provides exceptional customer service and solutions to customer IT teams, including day-to-day incident or IT Help management, as well as other related customer maintenance tasks.
Main responsibilities include:
- Working closely with software engineers and project support teams in a multidisciplinary team.
- Working closely with customers to understand their issues and keep them informed of their status, initially under close supervision.
- Building tools to automate support tasks.
- Level 1 product support.
- Provide technical product support to our customers for complex problems on company products. May interact with customers and company personnel to isolate and fix product issues.
- Provide design, reliability, and other technical feedback to our development product team.
- Provide updates to technical product documentation as issues are identified and fixed.
- Create tests and diagnostic tools to identify and fix recurring issues as well as potential difficulties.
- Represent Signicat in a professional manner as a single point of contact.
- Managing service requests from customers throughout their lifecycle as request responsible.
- Ensure service requests categorized as incidents are handled by incident management.
- Incident management involvement as incident and/or communication responsible.
- Ensure service requests categorized as Evolutive are assessed and raised according to the defined procedure.
- Maintain high quality in customer configuration.
- Report self-detected bugs and product improvements when appropriate
Requirements:
- Advanced level of written English (essential), and spoken (desirable).
- Familiarity with concepts and technologies such as Programming Languages: Java, JavaScript, and PL/SQL.
- Experience in development or maintenance of SDK Android, SDK iOS, and SDK Web applications.
- Databases: MySQL (as preferred) and MongoDB (as desirable).
- Analytical and problem-solving skills.
- Agile methodologies.
- Bachelor’s technical degree (engineering, computer science, telecommunications, etc.) or a related field.
- 1+ years of experience in a technical support role, preferably in a SaaS B2B environment.
- Experience with RESTful APIs.
- Strong problem-solving skills.
- Good organizational skills, with the ability to handle multiple priorities simultaneously.
Soft skills:
- Resilient, with the ability to handle challenging situations.
- Good interpersonal communication.
- Ability to work in a team.
What we offer:
- Tailored benefits package by location - we aim to empower our employees by offering customised benefits suited to each market
- Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences
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Work style (choose a hybrid or remote option based on the role flexibility)
- Work-life balance - enjoy an extra 5 paid days off annually, and we make sure to celebrate your work anniversaries to acknowledge the milestones you achieve
- Health & Wellness - we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app
- Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, access to Udemy courses, defined career paths, and internal mentorship opportunities
- Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning
- Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any EU country
- Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together
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Meet-ups - frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don’t want to miss
- Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model
- Remote work style - while you embrace a remote environment, we support occasional in-person gatherings to strengthen teamwork
- Department
- Enterprise Central&Southern Europe
- Locations
- Madrid
- Remote status
- Hybrid Remote
Madrid
About Signicat
Developer Support Engineer
Be a part of our journey to build a trusted digital world!
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